RivRide Terms of Service
These Terms of Service (“Terms”) govern your access to and use of RivRide, including the RivRide website, mobile applications, driver applications, passenger applications, dispatch services, booking services, payment services, and other related services (collectively, the “Services”).
By registering for, accessing, or using RivRide, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.
1. About RivRide
RivRide is a technology-enabled mobility and transportation platform that connects passengers seeking transportation services with independent drivers, vehicle owners, transportation companies, and other approved service providers.
RivRide may facilitate bookings, communication, payments, trip management, driver matching, location services, ratings, and other mobility-related services.
Unless expressly stated otherwise, RivRide does not directly employ drivers and does not itself provide the transportation service performed by an independent driver or transportation provider.
2. Eligibility
To use RivRide, you must:
Provide accurate and complete registration information.
Meet the minimum legal age applicable in your country or jurisdiction.
Have the legal capacity to enter into a binding agreement.
Comply with all applicable laws and regulations.
Maintain the confidentiality and security of your account credentials.
Provide valid payment information where payment is required.
RivRide may refuse registration or suspend an account where information provided is false, misleading, incomplete, or fraudulent.
3. User Accounts
Users may be required to create an account to access certain RivRide Services.
You are responsible for:
Keeping your login credentials confidential.
All activity conducted through your account.
Providing accurate personal information.
Updating your information when necessary.
Immediately notifying RivRide of suspected unauthorized access.
You must not create an account using another person's identity or permit another person to use your account where such use is prohibited by RivRide.
4. Contractual Relationship
RivRide operates as a technology and mobility platform connecting users with approved transportation providers.
When a passenger requests and accepts a ride, a transportation arrangement may arise between the passenger and the applicable driver, vehicle owner, transportation company, or service provider.
The driver or transportation provider is responsible for providing the transportation service in accordance with applicable laws, safety requirements, vehicle requirements, and RivRide's platform standards.
RivRide's role may include facilitating the connection, booking, communication, payment processing, trip management, customer support, and other technology services.
Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between RivRide and an independent driver or transportation provider unless expressly agreed in writing.
5. Booking and Ride Requests
Passengers may request rides through RivRide.
A ride request may include:
Pickup location.
Destination.
Vehicle category.
Requested date and time.
Number of passengers.
Special requirements.
Estimated fare or applicable pricing.
Submitting a ride request does not necessarily guarantee that a driver will accept the request.
A booking becomes confirmed when RivRide or an authorized transportation provider confirms the booking through the platform.
RivRide may cancel, reject, modify, or restrict a booking where necessary because of availability, safety, technical problems, suspected fraud, regulatory requirements, or other legitimate reasons.
6. Fares and Pricing
The fare for a ride may depend on factors including:
Distance.
Duration.
Vehicle category.
Location.
Time of day.
Demand.
Waiting time.
Tolls, parking charges, or other applicable charges.
Additional services requested by the passenger.
The applicable fare may be displayed before or after a booking depending on the type of service.
RivRide may change its pricing, fees, commissions, subscriptions, or service charges at any time, subject to applicable law.
Where additional charges apply, they may be added to the final amount payable.
7. Payments
Users may be required to pay for Services using payment methods supported by RivRide.
These may include:
Debit or credit cards.
Bank transfers.
Wallet balances.
Approved electronic payment methods.
Cash, where specifically permitted.
Other payment methods introduced by RivRide.
You authorize RivRide or its authorized payment provider to process applicable charges associated with your bookings.
Users must not use fraudulent, stolen, unauthorized, or otherwise invalid payment methods.
RivRide may suspend an account where payment obligations remain outstanding.
8. Cancellation Policy
A passenger may cancel a booking subject to RivRide's applicable cancellation policy.
A cancellation fee may apply where:
The driver has already accepted the booking.
The driver has arrived at the pickup location.
The passenger fails to appear within the applicable waiting period.
The cancellation occurs after a specified period.
The booking involves a special or scheduled service.
Drivers or transportation providers may also cancel bookings where permitted by RivRide's policies and applicable law.
Repeated unjustified cancellations may result in warnings, restrictions, suspension, or termination of an account.
9. Driver and Vehicle Requirements
Drivers and transportation providers using RivRide must satisfy RivRide's applicable onboarding and compliance requirements.
Depending on the jurisdiction and service category, requirements may include:
Valid driver's licence.
Vehicle registration.
Vehicle inspection or roadworthiness documentation.
Appropriate insurance.
Proof of identity.
Background or eligibility checks where legally permitted.
Required commercial transportation permits.
Vehicle photographs and information.
Other documents required by law or RivRide.
Drivers must operate vehicles safely and comply with applicable traffic and transportation laws.
RivRide may suspend or remove a driver or vehicle that does not meet its requirements.
10. Passenger Responsibilities
Passengers must:
Provide accurate pickup and destination information.
Treat drivers and vehicles respectfully.
Follow applicable safety instructions.
Wear seat belts where required.
Not damage or misuse the vehicle.
Not engage in threatening, abusive, violent, discriminatory, or unlawful conduct.
Not transport prohibited or dangerous items.
Pay all applicable charges.
Remove personal belongings before leaving the vehicle.
Passengers may be responsible for reasonable cleaning, repair, replacement, or other costs resulting from damage or misuse caused by them, subject to applicable law.
11. Driver Responsibilities
Drivers must:
Maintain a valid licence and required documentation.
Maintain their vehicle in a safe and lawful condition.
Drive responsibly and comply with traffic laws.
Treat passengers respectfully.
Not discriminate unlawfully against passengers.
Not use RivRide while impaired by alcohol, drugs, or any substance that affects safe driving.
Not manipulate fares, trip records, location information, or other platform data.
Not request unauthorized additional payments.
Keep passenger information confidential.
Report relevant incidents or accidents to RivRide where required.
Drivers must not accept trips through RivRide and deliberately complete them outside the platform for the purpose of avoiding applicable RivRide charges or controls.
12. Safety
Safety is a fundamental requirement of the RivRide platform.
RivRide may introduce safety features including:
Driver and passenger verification.
Trip tracking.
GPS/location services.
Emergency assistance features.
Trip-sharing functionality.
Safety notifications.
Driver and passenger ratings.
Incident reporting.
Fraud and risk monitoring.
Users should use available safety features responsibly.
In an emergency, users should contact the appropriate emergency services available in their location.
13. Prohibited Activities
Users must not use RivRide to:
Commit or facilitate unlawful activities.
Harass, threaten, abuse, or intimidate another person.
Engage in discrimination or hate-based conduct.
Submit fraudulent bookings.
Manipulate GPS, trip information, fares, ratings, or platform systems.
Use another person's account without authorization.
Circumvent RivRide's payment systems.
Introduce malware or malicious code into the platform.
Attempt to gain unauthorized access to RivRide systems.
Collect or misuse another user's personal information.
Transport prohibited or unlawful goods.
Use the platform for activities that violate applicable law.
RivRide may take appropriate action where prohibited conduct is suspected or confirmed.
14. Ratings and Reviews
RivRide may allow passengers and drivers to rate and review one another after completed trips.
Ratings and reviews must be honest, relevant, and respectful.
Users must not:
Submit fraudulent reviews.
Manipulate ratings.
Threaten another user to obtain a particular rating.
Post abusive, discriminatory, defamatory, or unlawful content.
RivRide may remove content that violates its policies or applicable law.
15. Lost Property
Users are responsible for their personal belongings.
If an item is left in a RivRide vehicle, the user should report it through the appropriate RivRide support channel.
RivRide may facilitate communication between the passenger and driver but does not guarantee the recovery of lost property.
16. Technology and Location Services
RivRide may use GPS, mapping, telecommunications, internet connectivity, and other technologies to provide the Services.
You understand that:
Location information may be required for certain Services.
GPS information may not always be accurate.
Service availability may vary by location.
Network interruptions may affect the Services.
Maps and estimated routes may not always reflect actual road conditions.
Users are responsible for maintaining a compatible device and internet connection where required.
17. Third-Party Services
RivRide may integrate with third-party services, including:
Payment processors.
Mapping providers.
SMS and communication providers.
Identity verification providers.
Cloud and technology providers.
Insurance or transportation partners.
Third-party services may have their own terms and privacy policies.
RivRide is not responsible for the independent operation of third-party services except where required by applicable law.
18. Privacy
RivRide may collect and process personal information necessary to provide, maintain, secure, and improve the Services.
Information may include account information, contact information, payment information, trip information, device information, and location information.
RivRide's collection and use of personal information are governed by the applicable RivRide Privacy Policy.
By using RivRide, you acknowledge that your information may be processed in accordance with that Privacy Policy and applicable data-protection laws.
19. Intellectual Property
All RivRide trademarks, logos, software, designs, interfaces, content, databases, technology, and other intellectual property associated with the platform belong to RivRide or its licensors unless otherwise stated.
Users are granted a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.
Users must not copy, modify, reproduce, distribute, sell, reverse engineer, or commercially exploit RivRide's intellectual property without written authorization.
20. Service Availability
RivRide aims to provide reliable Services but does not guarantee that the platform will always be available, uninterrupted, error-free, or free from technical problems.
Services may be temporarily unavailable because of:
Maintenance.
Software updates.
Network failures.
Server problems.
Cybersecurity incidents.
Weather or other external events.
Government restrictions.
Force majeure events.
Other circumstances beyond RivRide's reasonable control.
21. Limitation of Liability
To the maximum extent permitted by applicable law, RivRide will not be responsible for losses arising from circumstances outside its reasonable control or from the independent acts or omissions of users, drivers, transportation providers, or third parties.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Where permitted by law, RivRide's liability may be limited to the amount paid by the affected user for the relevant Service or another amount permitted under applicable law.
22. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless RivRide, its affiliates, officers, employees, agents, partners, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
Your violation of these Terms.
Your unlawful or negligent conduct.
Your misuse of the Services.
Damage caused by you.
Fraudulent activity associated with your account.
Your violation of another person's rights.
23. Account Suspension and Termination
RivRide may suspend, restrict, or terminate an account where:
The user violates these Terms.
Fraud or abuse is suspected.
Required documents are invalid or expired.
The user presents a safety or security risk.
Payment obligations remain outstanding.
The account is being used unlawfully.
Continued access is prohibited by applicable law.
RivRide reasonably determines that suspension is necessary to protect users or the platform.
Where required by law, RivRide will provide appropriate notice or an opportunity to appeal.
24. Complaints and Dispute Resolution
Users should first contact RivRide customer support regarding complaints or disputes.
RivRide will make reasonable efforts to investigate and resolve complaints.
Where a dispute cannot be resolved through customer support, the parties may use mediation, arbitration, court proceedings, or another legally applicable dispute-resolution mechanism, depending on the applicable jurisdiction and any separate agreement between the parties.
25. Governing Law
These Terms shall be governed by the laws applicable to the RivRide service and the relevant transaction, subject to mandatory consumer-protection and transportation laws.
For services provided in Nigeria, Nigerian law may apply, together with applicable federal and state transportation, consumer-protection, data-protection, and other relevant legislation.
Where RivRide operates internationally, additional country- or jurisdiction-specific terms may apply.
26. Changes to These Terms
RivRide may update these Terms from time to time to reflect changes to the Services, laws, regulations, technology, or business operations.
Updated Terms may be published through the RivRide website or application.
Your continued use of RivRide after the effective date of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
28. Entire Agreement
These Terms, together with RivRide's Privacy Policy, applicable Driver Terms, Passenger Policies, Payment Terms, Cancellation Policy, and other policies expressly incorporated into the Services, constitute the agreement governing your use of RivRide.
29. Contact RivRide
For questions, complaints, account issues, safety concerns, or other matters relating to these Terms, users may contact RivRide through the official customer-support channels provided on the RivRide platform.
RivRide
Website: rivride.online
Service: Ride-Hailing, Transportation & Mobility Services
By using RivRide, you acknowledge that you have read, understood, and agreed to these Terms of Service.