RivRide Privacy Policy
RivRide (“RivRide”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of passengers, drivers, vehicle owners, transportation companies, business users, and visitors who use our website, mobile applications, and related services.
This Privacy Policy explains how RivRide collects, uses, stores, shares, and protects personal information when you use our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
The RivRide website.
RivRide passenger applications.
RivRide driver applications.
RivRide partner and transportation-provider portals.
RivRide customer-support channels.
Ride bookings and transportation services.
Other websites, applications, and services operated by RivRide that link to this Privacy Policy.
By using RivRide, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use RivRide, we may collect the following information.
2.1 Account Information
When you create an account, we may collect:
Full name.
Email address.
Telephone number.
Password or authentication information.
Profile photograph.
Date of birth where required.
Preferred language.
Account type.
Other information required to create or verify your account.
2.2 Driver and Transportation Provider Information
Drivers, vehicle owners, companies, and other transportation providers may be required to provide additional information, including:
Government-issued identification.
Driver's licence.
Vehicle registration information.
Vehicle inspection or roadworthiness information.
Insurance information.
Transportation permits and licences.
Driver profile information.
Vehicle photographs.
Bank or payment information.
Tax or business information where required.
Background or eligibility information where legally permitted.
Other documents required for onboarding and compliance.
2.3 Ride and Booking Information
When you use RivRide, we may collect information about:
Pickup location.
Destination.
Route.
Date and time of booking.
Trip status.
Vehicle category.
Driver information.
Passenger information.
Fare and payment information.
Cancellation information.
Trip history.
Ratings and reviews.
Customer-support interactions.
2.4 Location Information
RivRide may collect precise or approximate location information when you use location-enabled features.
This information may be used to:
Locate your pickup point.
Match passengers with nearby drivers.
Provide navigation and routing.
Track an active trip.
Estimate fares and travel times.
Improve service availability.
Investigate safety incidents.
Prevent fraud and misuse.
You may be able to control location permissions through your device settings. Some RivRide features may not function correctly if location access is disabled.
2.5 Payment Information
When you make a payment, we may collect information necessary to process the transaction.
Depending on the payment method, this may include:
Payment method.
Transaction amount.
Transaction reference.
Payment status.
Billing information.
Wallet information.
Where payment processing is performed by a third-party payment provider, your payment information may be processed directly by that provider in accordance with its applicable privacy policy.
2.6 Device and Technical Information
We may automatically collect technical information such as:
IP address.
Device type.
Operating system.
Browser type.
Application version.
Device identifiers.
Network information.
Crash reports.
Log information.
Approximate location.
Usage information.
This information helps us maintain security, troubleshoot problems, and improve the RivRide platform.
2.7 Communications
If you contact RivRide or communicate through our platform, we may retain information relating to those communications.
This may include:
Support requests.
Emails.
Messages.
Complaint information.
Feedback.
Reports of safety incidents.
Communications between users and drivers where the platform provides such functionality.
3. How We Use Your Information
RivRide may use personal information to:
Create and manage user accounts.
Provide and operate transportation services.
Match passengers with drivers.
Process bookings and payments.
Calculate fares and applicable charges.
Provide navigation and routing.
Communicate with users.
Send booking and trip notifications.
Provide customer support.
Verify drivers and transportation providers.
Verify identities and documents.
Detect and prevent fraud.
Protect the safety and security of users.
Investigate complaints and incidents.
Enforce our Terms of Service.
Improve our products and services.
Analyze platform usage.
Maintain and secure our systems.
Comply with legal and regulatory requirements.
Send promotional communications where permitted by law.
4. Legal Basis for Processing
Where applicable, RivRide may process personal information based on one or more of the following legal grounds:
Performance of a contract.
Compliance with a legal obligation.
Protection of vital interests.
Legitimate business interests.
User consent.
Establishment, exercise, or defence of legal claims.
Where consent is required, you may withdraw your consent subject to applicable legal limitations.
5. Sharing of Information
RivRide may share information where reasonably necessary to provide and operate the Services.
Information may be shared with:
Drivers and Passengers
Certain information may be shared between passengers and drivers to facilitate a booking and complete a trip.
For example, a driver may receive the passenger's pickup location and destination, while a passenger may receive relevant driver and vehicle information.
Transportation Companies and Fleet Operators
Where a ride is provided through a transportation company or fleet operator, relevant information may be shared with that organization.
Payment Providers
Payment and transaction information may be shared with authorized payment processors to process transactions and prevent payment fraud.
Technology and Service Providers
We may use third-party providers for:
Cloud hosting.
Mapping.
Communications.
SMS and OTP services.
Analytics.
Identity verification.
Customer support.
Security.
Payment processing.
Data storage.
Software infrastructure.
These providers may process information on RivRide's behalf.
Government and Law Enforcement Authorities
We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or legitimate government request.
Business Transfers
If RivRide is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. Information We Do Not Sell
RivRide does not sell personal information to third parties for their independent direct-marketing purposes.
We may share information with service providers and business partners where necessary to operate the RivRide platform, provide requested services, comply with legal obligations, or for other purposes described in this Privacy Policy.
7. Cookies and Similar Technologies
RivRide may use cookies, pixels, local storage, analytics technologies, and similar tools on its websites and applications.
These technologies may be used to:
Keep users signed in.
Remember preferences.
Improve website functionality.
Understand how users interact with RivRide.
Detect security threats.
Measure performance.
Improve services.
Support marketing activities where permitted.
You may be able to control cookies through your browser settings.
8. Location and GPS Data
Location information is an important part of RivRide's transportation services.
Depending on the service and permissions granted, location information may be collected while:
Searching for a ride.
Requesting a ride.
Waiting for pickup.
During an active trip.
Providing navigation.
Using driver features.
Drivers may also be required to provide location information while online or completing RivRide trips.
RivRide may retain location and trip information for legitimate operational, safety, security, legal, and business purposes, subject to applicable law.
9. Data Retention
RivRide retains personal information for as long as reasonably necessary to:
Provide the Services.
Maintain business and transaction records.
Meet legal and regulatory obligations.
Resolve disputes.
Prevent fraud.
Maintain security.
Enforce agreements.
Protect the rights and safety of users and RivRide.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, RivRide may delete, anonymize, or securely dispose of it in accordance with applicable law.
10. Data Security
RivRide uses reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Access controls.
Authentication mechanisms.
Encryption where appropriate.
Monitoring and logging.
Secure infrastructure.
Employee and contractor access restrictions.
Security assessments.
Fraud detection measures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. International Data Transfers
RivRide may use service providers or infrastructure located in countries other than the country where you live.
Where personal information is transferred internationally, RivRide will take appropriate measures required by applicable data-protection laws.
12. Children's Privacy
RivRide's Services are not intended for children who are below the minimum age legally permitted to use the Services.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to RivRide improperly, please contact us so that we can investigate and take appropriate action.
13. Your Privacy Rights
Depending on your country or jurisdiction, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request a copy of certain information.
Lodge a complaint with an applicable data-protection authority.
Some rights may be subject to legal limitations and verification requirements.
14. Account and Data Requests
To protect users against unauthorized requests, RivRide may require verification before processing a privacy request.
Requests may be submitted through RivRide's designated privacy or customer-support channels.
RivRide will review and respond to valid requests within the period required by applicable law.
15. Marketing Communications
Where permitted by law, RivRide may send information about:
Promotions.
Discounts.
New services.
Platform updates.
Special offers.
Relevant RivRide announcements.
You may unsubscribe from marketing communications where an unsubscribe option is provided.
Service-related communications, such as booking confirmations, security alerts, payment notices, and important account messages, may continue even if you opt out of marketing communications.
16. Third-Party Websites and Services
RivRide may contain links to third-party websites or services.
RivRide is not responsible for the privacy practices, security, or content of third-party services that it does not control.
Users should review the privacy policies of third-party services before providing personal information.
17. Driver and Passenger Information
Because RivRide facilitates transportation between users, certain information may necessarily be visible to another party involved in a trip.
For example:
A driver may see information necessary to locate and transport a passenger.
A passenger may see information necessary to identify the assigned driver and vehicle.
A transportation company may access information necessary to manage its assigned trips.
Users must not misuse another person's information obtained through RivRide.
18. Fraud, Safety and Security
RivRide may process personal information to identify and investigate:
Fraudulent accounts.
Payment fraud.
Fake bookings.
Account takeovers.
GPS manipulation.
Identity fraud.
Unauthorized platform access.
Unsafe conduct.
Policy violations.
Other activities that may threaten users or the RivRide platform.
This may include automated or manual review of account, device, location, payment, booking, and trip information where permitted by law.
19. Changes to This Privacy Policy
RivRide may update this Privacy Policy periodically.
Changes may be made because of:
New services.
Changes in technology.
Changes in business operations.
Changes in legal or regulatory requirements.
Changes in privacy practices.
The updated Privacy Policy will be made available through the RivRide website or application.
The “Last Updated” date at the top of this Policy indicates when it was most recently revised.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact RivRide through the official contact details provided on the RivRide platform.
RivRide
Website: rivride.online
Service: Ride-Hailing, Transportation & Mobility Services
By using RivRide, you acknowledge that you have read and understood this Privacy Policy.
Important: This Privacy Policy is a general platform draft and should be reviewed and adapted by a qualified legal/privacy professional before RivRide launches, particularly for compliance with Nigerian data-protection requirements and the laws of other countries where RivRide will operate.